Orders/Printing
1. Is there a minimum order for personalized stationery?
2. Is color ink available and how much does it cost?
3. How many lines of text can I put on an item?
4. What is the cost to print on both sides of an item?
5. What do I do if I have a question about an order?
6. How do I submit photos to Smooth Events?
7. Proofs: how long does it take to receive a proof and once approved when I can expect my order to be shipped?
8. What if I do not see a design but I would like Smooth Events to create something?

Orders/Printing
1. Is there a minimum order for personalized stationery?
Yes. The minimum is 25 pieces per item, however a few items vary. For a specific item, please call our customer service at 708.288.8090 or email info@smoothevents.net

2. Is color ink available and how much does it cost?
Yes, color ink is available at no extra charge. All items are print-on-demand which means that we imprint the illustration along with the personalized text once your order is received. We do our best to accurately replicate the colors shown; however there will be some variance. Good news…because we print on demand, we can match the text color EXACTLY to the colors of the illustration, super cool, huh! So the text color can match a flower petal perfectly if you wish! We encourage you to specify the color you prefer or we welcome “color ink to match”. Color ink shows best on white text areas.

3. How many lines of text can I put on an item?
There is no magic number to the lines of text that we can print on an item but remember that many of the items are small and more text means a smaller font size. We recommend ordering a proof ($5 charge) for items that have extensive text or unusual placement to guarantee your custom item is printed just as you LOVE it!

4. What is the cost to print on both sides of an item?
Luggage Tags (LT) may be printed on the backside FREE of charge. However, all other items may be printed on the backside for an additional typesetting fee, $30 (up to 100 cards) and .30 each above 100.

5. What do I do if I have a question about an order?
Your best option is to contact the customer service at info@smoothevents.net or 708.288.8090

6. How do I submit photos to smooth events?
For the best reproduction quality we ask that all photos be emailed to us as an attachment to sales@smoothevents.net, minimum size = 1200 x 1200 pixels. Proofs ($5 fee applies) are recommended for all photo related items to ensure the photo size and placements are just as you would like them.

7. Proofs: how long does it take to receive a proof and once approved when I can expect my order to be shipped?
Proofs are sent within 72 business hours (m-f). Once approved, your order will follow our normal 6-business day production schedule. For example, if you approve your proof by 10:00am EST on Tuesday, your order will ship no later than Tuesday of the following week. If you approve your proof on Tuesday after 10:00am EST your order will ship no later than Wenesday of the following week.

8. What if I do not see a design but I would like Smooth Events to create something?
Smooth Events will work with you to design an item that fits your style. You want a wedding invitation but can’t find something to match your unique style… Smooth Events can do it for you. Having a fall wedding and want a leaf background, we can do it. Call us at 708.288.8090 and our designers can work to fit your needs.